FAQs

Order & Payment
What the type of credit card can I use?
You can use VISA and Master cards.
What kind of payment method can I choose?
Payment with credit card, or cash on delivery (cash only) can be used.
I accidentally put a product in "cart", but can I change it?
You can change / delete items from the shopping cart at any time before order confirmation. To check the inside of the shopping cart, please click the cart icon on the top right of the page.
Delivery & Fee
Can I choose the delivery date / time?
Delivery date can be specified in the period from the 5th day after the order receipt to the 14th day after the order receipt. In addition, delivery time can be specified from the following.
How long will it arrive after I order?
We will deliver it in the shortest 2 days from the order reception date. Depending on the stock of goods, we are sorry but we may not be able to deliver it in the shortest. The time it takes to deliver the product varies depending on the stock of the product and the delivery area.
Can you ship items to overseas?
The delivery destination will be limited to Japan.
How much is the shipping fee?
If you purchase over 4,000 yen (Tax not included) at one time, it will be free shipping. However, in case Okinawa Pref. and Remote Islands, shipping fee takes always.
Return & Exchange
Is it possible to return / exchange after the purchased item arrives?
Although we have made every effort to ship, if the goods delivered by any chance are different from the goods for which we received your order, in the case of defective items, after the item arrives, Please contact me by E-mail or telephone within days.
As long as you contact us, we will accept shipping or return at our shipping expense.
After returning goods, exchange good products, or refund the price.
※ However, we can not accept returned goods after opening package (transparent bag) of goods. Moreover, we can not accept returns without contact.
Membership Resistration
Please tell me about the membership system.
About membership system, the rank of the members will increase according to the total purchase price.
Please tell me how to unsubscribe.
Please proceed from "Change / Withdraw Registration" on My Page. When the withdrawal process is completed, the registered member information will be invalidated. Even if you register as a member again, you can not reuse or view previous information, so please be forewarned.
I forgot my member ID (E-mail address) and password.
If you have forgotten your password, please contact HERE.
If you forget both the member ID (E-mail address) and password, please contact HERE.
How can I check / change my membership registration?
Please login as a member and proceed through "Check / Change Registration" on the My Page (displayed at the top of the site).
The confirmation E-mail does not arrive although the member registration / order is completed.
If the E-mail does not arrive after several hours, the following reasons are conceivable.
2. The E-mail server can not receive mail for some reason.
3. The registered E-mail address is incorrect.
If the problem is not resolved by 1 to 3 checklists on the above, please contact the Customer Center.
Customer Center
〒511-0043 50, Shinyashiki, Kuwana-shi
TEL 0120-644-778
Response Time am. 10:00 - pm. 16:00 (JST), Except holiday.
What is My page?
"My page" is the page for customers to use the ZEEPETMART online store service more comfortably. You can check and manege registered customer information, delivery status and order history, shipping addresses and so on. The link to the My page is displayed at the top of the site when logging in as a member.
Can I purchase items without registration a membership?
Yes, You can purchase items without registration.
How can I registrate?
Please registration from HERE
About Shopping
Please tell me the opening hours of Zeepetmart.
You can order for 24 hours. Orders after 14:00 will be accepted on the next business day.

How to order

Order
If you click the "Add to Basket" button, the quantity and amount will be displayed in "In the current basket" Click the -Look inside- button.
Purchaser Information
After clicking the "Purchase" button, please log in if you are a registered member. Those who are not registered, please register. It is also possible to purchase without registering.
Purchase procedure
After entering the addressee designation and payment method etc, please proceed to the order completion page after confirming the contents. The reception confirmation mail will be automatically distributed from our shop.
Confirm the payment and shiping
confirmed at our shop, we will send payment confirmation e-mail as well as prepare for shipping items, we will inform you by e-mail when shipping is completed.

Information

About purchase

At our shop, we prepare [credit card settlement] [] []
credit card settlement
You can use VISA/MASTER/DINERS.
credit card settlement

About delivery fee

We will ship by
■JAPAN POST Show deliv. fee
* If you purchase over 6480 yen(Tax In) it will be free shipping.
* We'll have special shipping charge by an area.

About shipping

We will ship by [JAPAN POST] Distribution company will be change by the area or size of the goods.
There is a possibility that it can not be delivered on the specified date due to weather, disaster, traffic conditions, etc. Please be patient.
* Sorry, Domestic Shipment Only.
* Sorry, only those who live in Japan can purchase (We can not ship to temporary residence such as hotel).

How to order

Order
If you click the "Add to Basket" button, the quantity and amount will be displayed in "In the current basket" Click the -Look inside- button.
Purchaser Information
After clicking the "Purchase" button, please log in if you are a registered member. Those who are not registered, please register. It is also possible to purchase without registering.
Purchase procedure
After entering the addressee designation and payment method etc, please proceed to the order completion page after confirming the contents. The reception confirmation mail will be automatically distributed from our shop.
Confirm the payment and shiping
confirmed at our shop, we will send payment confirmation e-mail as well as prepare for shipping items, we will inform you by e-mail when shipping is completed.

Information

About purchase

At our shop, we prepare [credit card settlement] [] []
credit card settlement
You can use VISA/MASTER/DINERS.
credit card settlement

About delivery fee

We will ship by
■JAPAN POST Show deliv. fee
* If you purchase over 6480 yen(Tax In) it will be free shipping.
* We'll have special shipping charge by an area.

About shipping

We will ship by [JAPAN POST] Distribution company will be change by the area or size of the goods.
There is a possibility that it can not be delivered on the specified date due to weather, disaster, traffic conditions, etc. Please be patient.
* Sorry, Domestic Shipment Only.
* Sorry, only those who live in Japan can purchase (We can not ship to temporary residence such as hotel).

How to order

Order
If you click the "Add to Basket" button, the quantity and amount will be displayed in "In the current basket" Click the -Look inside- button.
Purchaser Information
After clicking the "Purchase" button, please log in if you are a registered member. Those who are not registered, please register. It is also possible to purchase without registering.
Purchase procedure
After entering the addressee designation and payment method etc, please proceed to the order completion page after confirming the contents. The reception confirmation mail will be automatically distributed from our shop.
Confirm the payment and shiping
confirmed at our shop, we will send payment confirmation e-mail as well as prepare for shipping items, we will inform you by e-mail when shipping is completed.

Information

About purchase

At our shop, we prepare [credit card settlement] [] []
credit card settlement
You can use VISA/MASTER/DINERS.
credit card settlement

About delivery fee

We will ship by
■JAPAN POST Show deliv. fee
* If you purchase over 6480 yen(Tax In) it will be free shipping.
* We'll have special shipping charge by an area.

About shipping

We will ship by [JAPAN POST] Distribution company will be change by the area or size of the goods.
There is a possibility that it can not be delivered on the specified date due to weather, disaster, traffic conditions, etc. Please be patient.
* Sorry, Domestic Shipment Only.
* Sorry, only those who live in Japan can purchase (We can not ship to temporary residence such as hotel).